Refund policy

Returns

As a general rule, we do not accept returns.
(1) If a return is due to our error, please contact us by email within 7 days of the item's arrival.
(2) Please note that we cannot accept returns sent without prior contact.

Return shipping: If the return is due to our error or a defective item, we will bear the return shipping cost.

For international orders, the same terms apply. Duties and taxes paid in the destination country are non-refundable. If a return due to our error is accepted, please return the item following the instructions we provide by email; items returned without prior arrangement cannot be accepted.